"Dispute"adalah Pengajuan pengembalian dana,akibat terjadinya perselisihan atau penipuan saat transaksi.Harap dicatat tidak semua dana bisa dikembalikan, tapi paling tidak 70% dari dana yang belum dibayar bisa didapat kembali.Sebelum mulai sebaiknya persiapkan semua data-datanya
Fitur ini bisa digunakan selama belum melewati 45 hari
sejak tanggal transaksi,jadi sangat berguna bagi kita bila seandainya
terjadi penipuan saat transaksi ataupun saat kita berinvestasi online.
berikut caranya:
berikut caranya:
1).Login ke Payza,
klik main menu dan" Resolition Center"
2).Maka akan timbul menu dispute
Dan klik"File Dispute"
3).Pilih Transaction list yang akan di dispute
Klik "File Dispute" di samping kanan Transaction list yang akan di dispute.
4).Isi data Transaksi dan alasan kita melakukan "dispute"
Selanjutnya klik next
5).Cek lagi,Jika sudah benar
selanjutnya kilk next
6).Klik tanda centang pada kotak yang di sediakan
dan klik finish
Contoh reply dari Payza dulu AlertPay, atas dispute kita :
Hello,
Thank you for contacting AlertPay’s Resolutions department.
We are in the process of resolving your
transaction dispute. However, to reach a prompt resolution, you must
respond to the Contact Request email that we sent to both you and the
seller. Please take some time to read the instructions and respond
accordingly.
If you do not respond to the Contact
Request within 10 days, we will assume that you have resolved the issue
with the seller and we will close this dispute.
Please do not respond to this email.
Regards,
———————————-
Thank you for choosing AlertPay! If you have any additional questions, don’t forget to consult our FAQs atwww.helpdesk.alertpay.com!
Thank you for choosing AlertPay! If you have any additional questions, don’t forget to consult our FAQs atwww.helpdesk.alertpay.com!
Ticket Details
===================
Ticket ID: GTC-642xxx
Department: Transaction Dispute
Status: Closed
===================
Ticket ID: GTC-642xxx
Department: Transaction Dispute
Status: Closed
Contoh balasan dari Payza/AlertPay
Hello Ahmed Mahmoud,
Your immediate attention is required. An AlertPay member has notified us that they wish to dispute a transaction.
These are the details of the disputed transaction:
Date: May 18, 2011 5:50:59 PM
Amount: $27.81 USD
Reference Number: 68864-9B020-B2xxx
Amount: $27.81 USD
Reference Number: 68864-9B020-B2xxx
Please contact bonek_kaskus@yahoo.com within
five (5) business days and respond to this ticket to resolve this issue
promptly. If we do not hear from you within five (5) business days and
you do not co-operate, the resolution will work in your customer’s favor
and the funds may be pulled from your AlertPay account.
To the member who filed this dispute: If
the seller fails to respond to this ticket within 5 business days, it
is your responsibility to reply to this ticket to let us know whether or
not you have resolved your dispute. If you do not respond within ten
(10) business days, we will assume that you have resolved the issue with
the seller and we will close this dispute.
Thank you for your understanding.
Nah kalo dapat Reply seperti itu, tunggu 5 hari KERJA terhitung dari
tgl kita trima email. Setelah 5 hari kerja lalu kita reply ke email yang
CONTACT Request, bilang kalau seller ga respon n minta refund.
PENTING!! jangan lebih dari 10 hari kerja dalam mereply email dari Payza ato dispute kita di auto close oleh Payza
Bagi yang bingung reply apa ke AP setelah 5 hari, bisa pakai draft saya
Draft Reply ke Payza/AlertPay
Hello,
I want to inform Alertpay that the
seller xxx.com is not responding the contact request after 5 days, so I
hope Alertpay can refund my money from the seller.
My dispute ticket : xxxx .
My dispute ticket : xxxx .
Thanks
Catatan: Hanya untuk di gunakan bila benar-benar kita mengalami penipuan atau investasi scam